| A customer service satisfaction survey was mailed to a cross-section of 61 clients in January of 2007. As of February 1 5,2007, 27 surveys were returned - a 44% response rate. Following is a summary of the information gathered. We would like to personally thank those clients who participated in this survey. |
Customer Service
Please rate our staff's level of friendliness, efficiency, and helpfulness. |
93% |
7% |
|
|
|
Knowledge of Sales/Support Staff
ability to listen to your questions/concerns, identify important issues, and share pertinent policy information. |
89% |
11% |
|
|
|
Response and Resolution Time
Did we provide a timely response to your messages or service requests? |
89% |
11% |
|
|
|
Availability of Staff
Are Sales and Support staff available for phone calls or appointments? |
78% |
22% |
|
|
|
Sense that Company Cares about me
Is our Sales and Support staff attentive to your needs? |
81% |
19% |
|
|
|
Insurance Products
Please rate the variety and competitiveness of the products we offer based on pricing and quality of benefits/coverage. |
56% |
41% |
|
|
3% |
Sales Presentations
Thoroughness, organization, and ability to communicate coverage benefits to you. |
89% |
11% |
|
|
|
Interest in Additional Products
If you or your staff would be interested in any of the following, products, please check corresponding box.
| Health Insurance |
 |
|
Home or Auto Insurance |
 |
1 request |
| Life Insurance |
|
|
Commercial Insurance |
|
|
| Disability Insurance |
|
2 requests |
(please identify) _______________________ |
|
Website (www.fdagency.com)
Ease of navigation, location of information, and usefulness of information. |
11% |
7% |
|
|
82% |
Service - 24/7 on our Website
Please rate the value of this added service. |
4% |
7% |
|
|
89% |
Would you like Web access 24/7?
Please provide your email address. |
|
2 requests |
- Excellent service, staff is knowledgeable and very helpful
- Consistently caring service for many years
- Didn't know about 24/7, but will be interested to learn more about this service
- Haven't used your website, prefer to deal with you directly
- We rely on you to find the best insurance products at the most competitive prices; thank-you for all your help
- We are quite satisfied on all fronts
|
